Payment strategy
What Is a Comprehensive Payments Audit—and When Is It Worth Paying For?
A free statement review can be useful. A comprehensive audit answers a much bigger question: how well does your entire payments environment serve your business?
PERSPECTIVE / XCEL COMPANIES
Notes.
Better questions.
Clearer payments decisions.
On processing economics, payment technology, transaction performance, chargebacks and fraud considerations, and provider relationships.
A FOUNDER’S PERSPECTIVE
Practical considerations for business leaders looking beyond the rate quote.
Kyle D. Henderson Co-Founder & Managing PartnerThe Notes
Economics. Technology. Performance.Provider relationships
Should You Switch Payment Processors—or Renegotiate What You Have?
A frustrating provider relationship doesn’t always call for a costly migration. Here’s how to decide whether to stay, improve the deal or move.
Payment technology
Before You Change Payment Technology, Ask These Nine Questions
A new gateway or payment platform affects much more than checkout. Use these nine questions to evaluate fit, ownership and transition risk before switching.
Processing economics
Why the Lowest Payment Processing Rate Isn't Always the Best Deal
A quoted rate is only one part of a payment relationship. Consider the fees, technology, funding and terms behind the proposal.
Chargebacks & fraud
Chargebacks: What Business Leaders Should Ask Before Buying Another Tool
Start with the cause of the disputes. Then consider the workflow, provider responsibilities and whether a tool fits the problem.
FROM PERSPECTIVE TO ACTION
Put the questions to work.
Start with your payment priorities. Xcel can help you evaluate the economics, technology and provider options around them.